Data Controller and Owner 


Dvision

Contact email of the Owner: geral@dvision.pt

 

Users should carefully read these Terms of Use and Privacy Policy before using the website. These Terms of Use and Privacy Policy can be accessed via the hyperlink in the footer of each page of our website. We recommend that users print and keep a copy. Using the website implies unconditional acceptance of these Terms of Use and Privacy Policy, which include our Privacy Policy. These Terms of Use and Privacy Policy are in addition to special conditions applicable to each type of product or service available on the site.

 

Use


The user agrees to: 

(a) not use the website for illegal purposes or actions that may harm the rights of Dvision or third parties, and in particular not to use the site to distribute illegal, harmful, offensive, or discriminatory information; 

(b) not disrupt access to the website, Dvision’s IT systems, modify the site, use it to transmit viruses, hacking, worms, or commit unlawful acts that may constitute cybercrimes; 

(c) not infringe any patent, trademark, trade secret, copyright, database rights, or other intellectual property rights of any person or entity; 

(d) not impersonate any person or entity, including providing false information or otherwise lying about their connection to a person or entity; 

(e) comply with these general conditions of use. If the user fails to comply with these obligations, Dvision reserves the right to immediately prohibit and block access to its website and network without compensation.

 

Information on the Website

Although Dvision has made every effort to ensure the information included on the website is accurate at the time of publication, Dvision cannot be held responsible for any errors, omissions, or information that may be incomplete, incorrect, or outdated.

 

Intellectual Property / Copyright and Trademark Notice

All copyrights and ownership rights on the website and its content are reserved by Dvision. Company names, trademarks, products, or services displayed on the website may be registered trademarks of their respective owners. No rights or licenses are granted to the user to use any trademarks. The user agrees not to modify, rent, lend, sell, distribute, or create derivative works based on the website content and/or products and services provided, in whole or in part.


General

Any failure by Dvision to exercise or enforce any right or provision of these Terms of Use and Privacy Policy shall not constitute a waiver of such right or provision. If any provision of these Terms is deemed invalid by a competent court, the court shall attempt to apply the parties’ intentions reflected in the provision, and the remaining provisions shall remain in effect. Headings used in these Terms are for reference only and have no legal or contractual effect.


Privacy Policy


Types of Data Collected

The website collects, directly or through third parties, personal data such as: email, first name, last name, usage data, cookies, phone number, address, company name, country, city, billing address, and various other types of data. Complete details about each type of personal data collected are provided in dedicated sections of this privacy policy or through specific explanatory texts displayed before data collection. Personal data may be freely provided by the user, or in the case of usage data, collected automatically during use. Unless otherwise specified, all data requested is mandatory, and failure to provide it may prevent the website from providing its services. Where some data is optional, users may withhold it without affecting service availability. Users with questions about which personal data is mandatory are encouraged to contact the Owner. Any use of cookies or other tracking tools by the website or third-party services used by the website will serve the purpose of providing the services requested by the user, in addition to other purposes described in this document and in the Cookie Policy. Users are responsible for any personal data of third parties obtained, published, or shared through this service and confirm they have authorization to provide such data to the Owner.


Data Processing Method and Location


Processing Method

The Owner will take appropriate security measures to prevent unauthorized access, disclosure, alteration, or unauthorized destruction of Data. The Owner implements adequate physical, electronic, and management processes to safeguard and help prevent unauthorized access to personal information and to preserve the security of Data. These processes take into account the sensitivity of the information collected, processed, and stored, as well as the current state of technology. The Owner follows industry-standard practices to protect personal information submitted, both during transmission and after receipt, including the use of electronic safes and tokenization services from external service providers. However, no method of transmission over the Internet, mobile device, or online storage can be considered 100% secure. Therefore, while the Owner may use commercially accepted means to protect personal information, absolute security cannot be guaranteed, and misuse inconsistent with this Privacy Policy may occur. The Owner assumes no responsibility for information disclosed due to transmission errors, unauthorized third-party access, or other causes beyond its direct control. Users are advised to act responsibly, playing an active role in protecting their information. Users should not share their username, password, or other sensitive account information with anyone. If the Owner receives instructions containing username and password, it will always assume those instructions were previously authorized by the user. Data processing is carried out using computers and/or qualified IT tools, following organizational procedures and means strictly related to the purposes indicated. In addition to the Owner, in some cases, Data may be accessed by certain authorized personnel involved in the operation of the service (administration, sales, marketing, legal administration) or external parties (such as outsourced technical service providers, hosting companies, IT companies, communication agencies) appointed, when necessary, as Data Processors on behalf of the Owner. An updated list of these parties can be requested from the Owner at any time.


Legal Basis for Processing

The Owner may process Personal Data related to the User if one of the following applies: Users have given their consent for one or more specific purposes; Note: under some legislation, the Owner may process Personal Data UNTIL the User objects (“opt-out”) without relying on consent or other legal bases. This does not apply when processing is subject to European data protection law. Provision of Data is necessary for the performance of a contract with the User and/or any pre-contractual obligations; Processing is necessary to comply with a legal obligation to which the Owner is subject; Processing is necessary for a task carried out in the public interest or in the exercise of official authority vested in the Owner; Processing is necessary for the purposes of legitimate interests pursued by the Owner or by a third party. In any case, the Owner will gladly clarify the legal basis applicable to the processing, especially if the provision of Data is mandatory by law or contract, or required to enter into a contract.


Location

Data are processed at the Owner’s operational headquarters and in any other locations where parties involved in processing are situated. Depending on the User’s location, data transfers may involve sending the User’s Data to a country other than their own. For more details about the location of such transferred Data, users may check the section detailing Personal Data processing. Users also have the right to be informed about the legal basis for transferring Data to countries outside the European Union or to international organizations governed by public international law or formed by two or more countries, such as the UN, and about the security measures taken by the Owner to protect their Data. If such transfers occur, users can obtain more information by checking the relevant sections of this document or contacting the Owner using the contact information provided. 


Retention Period

Personal Data will be processed and stored for as long as necessary to achieve the purposes for which it was collected. Therefore: Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the contract has been fully performed; Personal Data collected for purposes related to the legitimate interests of the Owner will be retained for as long as necessary to fulfill those purposes. Users may obtain specific information about the legitimate interests pursued by the Owner in the relevant sections of this document or by contacting the Owner. The Owner may retain Personal Data for a longer period if the User has authorized such processing, as long as such authorization has not been withdrawn. Additionally, the Owner may be required to retain Personal Data for a longer period whenever required to comply with a legal obligation or a mandate from an authority. Once the retention period expires, Personal Data will be deleted. Accordingly, the right to access, erase, correct, or port data may no longer be enforceable after the expiration of the retention period.


Purposes of Processing

User Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Access to third-party service accounts, Contacting the User, Viewing content on external platforms, Traffic optimization and distribution, tag management, Anti-spam protection, Remarketing and behavioral targeting, Registration and authentication, contact management and message sending, Interaction with live chat platforms, Interaction with social networks and external platforms, Interaction with data collection platforms and other third parties, Heat mapping and session recording, Payment processing, Data transfer outside the EU, and Statistics. Users can obtain additional detailed information about these processing purposes and the specific Personal Data used for each purpose in the relevant sections of this document.


Detailed Information on Personal Data Processing

 

  • Contacting the User

    Mailing list or newsletters

    By subscribing to the newsletter or marketing communications, the User’s email address will be added to the contact list of those who may receive emails containing commercial or promotional information about the service. The email address may also be added as a result of registration for this service or after making a purchase, with the User’s consent. Personal Data collected: email and full name.

    Contact form

    By filling out the contact form with their Data, Users authorize the service to use those details to respond to information requests, quotes, or other inquiries indicated by the form title. Personal Data collected: email, full name, and phone number.


  • Statistics

    The services in this section enable the Owner to monitor and analyze web traffic and may be used to track User behavior.

    Google Analytics (Google Inc.)

    Google Analytics is an Internet analysis service provided by Google Inc. ("Google"). Google uses the data collected to monitor and examine the use of this service to prepare reports on activities and share them with other Google services. Google may use the data collected to contextualize and personalize ads in its advertising network. Personal Data collected: Cookie and Usage Data. Processing location: USA – Privacy Policy – Opt Out. Participant in Privacy Shield.

 

 

  • Interaction with Social Networks and External Platforms

    This type of service allows interaction with social networks or other external platforms directly from the pages of this service. Interactions and information obtained are always subject to the User’s privacy settings on each social network. If a social media interaction service is installed, it may collect traffic data for the pages where the service is installed, even when Users are not actively using them.


    ShareThis (Sharethis Inc.)

    ShareThis is a service provided by ShareThis Inc. displaying a widget to allow interaction with social networks and external platforms, as well as sharing the service content. Depending on configuration, the service may display widgets from third parties, such as social media managers where interactions are shared. In this case, third parties providing the widget are also informed about the interactions and Usage Data on the pages where the service is installed. Personal Data collected: Cookie and Usage Data. Processing location: USA – Privacy Policy.

 

  • Payment Processing

    Payment processing services allow the service to process payments by credit card, bank transfer, or other methods. To ensure greater security, only the necessary information is provided to execute the transaction with financial intermediaries. Some of these services may also enable sending scheduled messages to Users, such as invoices by email and other notifications.


    Paypal (PayPal Inc.)

    PayPal is a payment service provided by PayPal Inc., allowing users to make online payments. Personal Data collected: various types of Data as specified in the service’s privacy policy. Processing location: see PayPal Privacy Policy.

 

  • Anti-Spam Protection

    This type of service analyzes the traffic of this service, potentially containing Users’ Personal Data, to filter parts of traffic, messages, and content recognized as SPAM.


    Google reCAPTCHA (Google Inc.)

    Google reCAPTCHA is a SPAM protection service provided by Google Inc. The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Use. Personal Data collected: Cookie and Usage Data. Processing location: USA – Privacy Policy. Participant in Privacy Shield.

 

  • Registration and Authentication

    By registering or authenticating, the User allows the service to identify them and provide access to dedicated services. Depending on the description below, registration and authentication services may be provided by third parties. In these cases, the service may access some Data stored by these third-party services for registration or identification purposes. The Owner uses information collected from and about the User for various purposes, including: Processing and responding to requests; Understanding User actions (visited services, preferred features, usage patterns, etc.), improving content and Service features (e.g., personalizing content based on observed interests), processing and completing transactions, and making special offers; Administering Services and diagnosing technical problems; Sending communications requested by the User or of interest to them; Generating and reviewing reports and conducting research on usage and behavior patterns of Services; Providing customer support; Providing information and notices about the User account; Performing obligations and defending rights in any contracts between the User and Dvision, including payments and collections.


    Direct Registration

    The User registers by filling out the registration form and providing Personal Data directly to the service. Personal Data collected: city, date of birth, email, address, billing address, full name, phone number, country.

 

  • Data Transfer Outside the EU

    O Proprietário fica autorizado a transferir os Dados Pessoais recolhidos dentro da UE para países terceiros (isto é, qualquer país que não faça parte da UE) somente em conformidade com uma base jurídica específica. Quaisquer tais transferências de Dados serão fundamentadas em uma das bases jurídicas descritas abaixo. Os utilizadores podem questionar o Proprietário no sentido de saber que base jurídica se aplica a que serviço específico.


    Transferência de dados para o estrangeiro baseada em autorização ( )

    The Owner is authorized to transfer Personal Data collected within the EU to third countries (i.e., any country not part of the EU) only in accordance with a specific legal basis. Any such data transfers will rely on one of the legal bases described below. Users may ask the Owner which legal basis applies to a specific service.

 

  • Data transfer based on authorization

    If this is the legal basis, Users’ Personal Data will only be transferred from the EU to third countries if the User has explicitly authorized the transfer, after being informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards. In such cases, the Owner will properly inform Users and obtain their explicit consent through the service. Personal Data collected: various types of Data.


    Google Fonts (Google Inc.)

    Google Fonts is a font viewing service provided by Google Inc. that allows the service to embed font content on its pages. Personal Data collected: Usage Data and various types of Data as specified in the service’s privacy policy. Processing location: USA – Privacy Policy. Privacy Shield participant.


    Google Maps widget (Google Inc.)

    Google Maps is a map viewing service provided by Google Inc. that allows the service to embed map content on its pages. Personal Data collected: Cookie and Usage Data. Processing location: USA – Privacy Policy. Privacy Shield participant.


Users’ Rights

Users can exercise certain rights regarding their Data processed by the Owner. In particular, Users have the rights to: Withdraw consent at any time when consent was previously given. Object to the processing of their Data when processing is based on a legal basis other than consent. Access their Data, obtain information about its processing, and receive a copy of processed Data. Verify and request rectification of Data to ensure accuracy. Restrict processing under certain circumstances, except for storage purposes. Request deletion of Personal Data under certain circumstances. Receive their Data and transfer it to another controller in a structured, commonly used, machine-readable format, if technically feasible, provided processing is automated and based on consent, a contract, or pre-contractual obligations.


File a complaint with the relevant Data Protection Authority.

Objection to processing If Personal Data is processed for public interest, official authority, or legitimate interests of the Owner, Users may object with reasons related to their situation. For direct marketing purposes, Users may object at any time without providing justification.


How to exercise these rights

Requests to exercise rights can be directed to the Owner using the contact information provided in this document. Requests are free of charge and will be addressed promptly, in any case within one month.


Cookie Policy

 

Os Cookies consistem em parcelas de código instaladas no navegador, que auxiliam o Proprietário a fornecer o Serviço de acordo com os objetivos descritos. Alguns dos objetivos pelos quais os Cookies são instalados podem exigir também o consentimento do utilizador.

Nos casos em que a instalação de Cookies for baseada em consentimento, tal consentimento poderá ser retirado livremente a qualquer momento seguindo as instruções fornecidas neste documento.


cookies, System Logs, Legal Information & Definitions


  • Activity strictly necessary for the Service operation

    uses Cookies to save the User’s session and perform other activities strictly necessary for the operation of the service, for example, traffic distribution.

 

  • Activity related to preferences, optimization, and statistics

    uses Cookies to save browsing preferences and optimize the User experience. Examples include Cookies for language and currency preferences or first-party statistical management directly used by the website Owner.


Other types of Cookies or third-party installed Cookies

Some services listed above collect statistics anonymously and aggregated, which may not require User consent or may be managed directly by the Owner without third-party assistance. If any third-party service is listed, they may monitor the User’s browsing habits—beyond the information disclosed here and without the Owner’s knowledge. Users should consult the privacy policies of these services for detailed information. How Users Can Give or Withdraw Cookie Consent Users can manage Cookie preferences directly in their browser and prevent, for example, third parties from installing Cookies. Browsers also allow deleting previously installed Cookies, including Cookies that saved initial consent for Cookie installation. Users can find instructions for managing Cookies in the most common browsers: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Internet Explorer. For Cookies installed by third parties, Users can manage preferences and withdraw consent via opt-out links provided or by contacting the third party. Users can also use initiatives such as EDAA (EU), Network Advertising Initiative (US), Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan), or similar services to select tracking preferences for most advertising tools. The Owner recommends using these resources in addition to the instructions in this document.


Additional Information on Data Collection and Processing


Legal action

Users’ Personal Data may be used for legal purposes by the Owner, in court or during preliminary actions resulting from misuse of this Service or related services. Users are aware that the Owner may be required to disclose Personal Data upon request from properly authorized governmental authorities.


What Happens if Personal Data Is Not Provided


Except as specified, Personal Data requested, including email, address, and phone number, are necessary to process requests and purchase products, in compliance with applicable laws and regulations. Refusal to provide certain Personal Data may prevent processing purchases or service requests. Providing Personal Data beyond what is legally or contractually required is optional and does not affect the use of the website or services. Mandatory fields will be marked with an asterisk (*); optional fields can be left blank without penalty. Sensitive data is never requested and is prohibited.


Additional Information on User Personal Data

The Owner may provide additional contextual information regarding specific services or Personal Data processing upon request.


System Logs and Maintenance

For operation and maintenance purposes, the Owner and third-party services may collect logs of interaction with the service (System Logs) or other Personal Data (e.g., IP address).


Information Not Contained in This Policy

Additional details on Personal Data collection or processing can be requested from the Owner at any time using the contact information provided.


“Do Not Track” Requests

The service does not support “Do Not Track” requests. To check if third-party services honor such requests, consult their privacy policies.


Changes to This Privacy Policy

The Owner may update this privacy policy at any time and notify Users via this page and, where possible, within the service or by contacting Users directly. If changes affect processing based on User consent, new consent will be collected where required.


Definitions and Legal References


Personal Data (or Data)

Any information that directly, indirectly, or in combination with other data can identify a natural person.


Usage Data

Data collected automatically via the service or third-party services, including IP addresses, domain names, URIs, date/time, request methods, file size, server status codes, country of origin, browser and OS characteristics, visit duration, page paths, and device/IT environment details.


User

The person using the service, usually coinciding with the Data Subject.


Data Subject

The natural person to whom Personal Data refers.


Processador de Dados (ou supervisor de Dados)

A pessoa física ou jurídica, administração pública, agência ou outro órgão que processe os Dados Pessoais em nome do Controlador conforme descrito nesta política de privacidade. 


Data Processor

Any natural or legal person, public authority, agency, or body processing Personal Data on behalf of the Controller.


Data Controller (or Owner)

The entity determining purposes and means of Personal Data processing, including security measures. Unless otherwise specified, the Controller is the Owner of this service.


Service/App

The medium through which the User’s Personal Data is collected and processed.


EU/European Union

All current EU and EEA member states unless otherwise specified.


Cookie

Small data units stored on the User’s device.

Legal Information

This privacy statement is based on multiple laws, including Articles 13/14 of EU Regulation 2016/679 (GDPR). Scope: This privacy policy applies only to this service unless otherwise stated. Last updated: May 25, 2018